BOOKINGS

Bookings can be made online, via telephone or in person at our booking office. Our vessel has 14 prime seats and pre-booking ensures a seat is reserved for you. We will sell tickets on the day subject to availability. Payment is made on the day of the tour, with this in mind we kindly ask that you give us 48 hours notice for changes and cancellations, this allows passengers on our waiting list the opportunity to enjoy a tour with us.

CHECK-IN

Passengers are required to check in at least 30 minutes prior to the scheduled departure time. This allows for ticket confirmation and payment, a toilet stop, safety briefing and to be fitted with your wet weather jacket prior to departure.

Our vessel is fitted with a small toilet for emergency use whilst at sea, however we recommend passengers use the onshore facilities before departure.

CLOTHING

Tasmania is well known for having ‘four seasons in one day’, and conditions on the water can be extreme. We recommend you wear warm and layered clothing, especially in winter, with a scarf, beanie and gloves. During the warmer months please also ensure you bring a hat, sunglasses and sunscreen. Wet weather jackets are supplied for the duration of the tour, however these can easily be warn over existing thicker layers and is recommended.

THE BOAT RIDE

Our boat is an ocean going vessel capable of high speeds, however it is not a jet boat style ride. Our cruising speed will be a maximum of 24 knots (46km p/hour), with frequent stops at the many points of interest along the way. Due to the nature of the open ocean and the length of our tours, we do not recommend our tours for children under the age of 5, expectant mothers or persons with pre-existing back or neck injuries or anyone who has undergone recent surgery, whilst we take ever effort to ensure your safety, Bay of Fires Eco Tours is not responsible for passengers personal injury.

Unfortunately our vessel is unsuitable for wheelchairs access, and please be aware that with lower tides some people with limited mobility may struggle to board or disembark our vessel, if you have any queries regarding this please feel free to speak with our friendly staff.

REFRESHMENTS

At present our tours do not offer refreshments, we recommend passengers each carry a personal supply of water, bottled water is available for purchase at our booking office.

CAPTURE THE EXPERIENCE

Don’t forget to bring along your camera to capture this unique experience. Whilst we encourage passengers to bring their cameras on board, Bay of Fires Eco Tours is not responsible for lose or damage of passengers equipment or personal effects.

SEA SICKNESS

The custom designed boat hull ensures a smooth, stable and comfortable ride, however for those unsure if they suffer from sea sickness, we recommend pre purchasing sea sickness tablets from your local chemists, these should be taken as per packaging instructions. Prevention is always better than cure. The crew are trained to assist guests who may be feeling unwell, there are a number of methods to assist you so please speak up and let us know if you are unwell so we can make you more comfortable.

GETTING TO BINALONG BAY

Bay of Fires Eco Tours depart from Binalong Bay, 10km North East of St Helens, Tasmania. Car parking is available at the Binalong Bay Gulch, Bus and extra parking is available at the viewing platform approximately 150m scenic walk from the Gulch.

DEPARTURE LOCATION

Binalong Bay Gulch
Main Rd, Binalong Bay

WEATHER

Our boat is designed and built to operate in most weather conditions, however we reserve the rights to cancel or reschedule our tours if the weather is not suitable.

VESSEL SAFETY ETC.

‘Infurneaux’ is fitted with the very latest safety equipment and all of our crew members are fully trained and qualified to meet the requirements of Marine and Safety Tasmania requirements. Bay of Fires Eco Tours maintains insurance meeting all statutory requirements, however we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance. 

CANCELLATION POLICY

Tour cancellations are at the discretion of the skipper and management, if we need to cancel a tour due to inclement weather or for any other reason, the tour will be rescheduled.  Every effort will be made to contact you via telephone regarding tour changes, if we are unable to contact you via phone you will receive notification via email, then please contact us to discuss rescheduling.

We reserve the right to cancel or vary any trip or schedule, we apologies for any inconvenience however we will incur no liability for any such cancellation or alteration. Bay of Fires Eco Tours has the right to refuse any passenger at anytime.

USE OF PERSONAL INFORMATION

Personal information that users submit is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Personal information about users is collected only when knowingly and voluntarily submitted. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.