BOOKINGS & CUSTOMER CANCELLATIONS
Bookings can be made online, via telephone or in person at our booking office. Our vessel has a maximum capacity of 18 passenger and pre-booking ensures a seat is reserved for you. We will sell tickets on the day subject to availability. Payment is required to secure your place, if you need to cancel your tour please contact us via email to request the cancellation. Guest cancellations made up until 24 hours before departure are refundable, less a $10 per passenger fee, this amount helps to cover the booking and credit card processing fees incurred. Guest cancellations made within 24 hours of tour and passenger no-shows are unfortunately non refundable.
Passengers are required to check in at least 30 minutes prior to the scheduled departure time. This allows for ticket confirmation and payment, a toilet stop, safety briefing and to be fitted with your wet weather jacket prior to departure.
Our vessel is fitted with a small toilet for emergency use whilst at sea, however we recommend passengers use the onshore facilities before departure.
Tasmania is well known for having ‘four seasons in one day’, and conditions on the water can be extreme. We recommend you wear warm and layered clothing, especially in winter, with a scarf, beanie and gloves. During the warmer months please also ensure you bring sunglasses and sunscreen. Wet weather jackets are supplied for the duration of the tour, however these can easily be warn over existing thicker layers and is recommended.
THE BOAT RIDE
Our boat is an ocean going vessel capable of high speeds, however it is not a jet boat style ride. Our cruising speed will be a maximum of 24 knots (46km p/hour), with frequent stops at the many points of interest along the way.
Please be mindful when booking for children, the open ocean can be daunting for some and the vessel is exposed to the elements. If your child is under the age of 5 or you have any concerns please feel free to contact us to discuss.
Due to the nature of the open ocean, we do not recommend our tours for expectant mothers or persons with pre-existing back or neck injuries or anyone who has undergone recent surgery. Whilst we take ever effort to ensure your safety, Bay of Fires Eco Tours is not responsible for passengers personal injury.
Unfortunately our vessel is unsuitable for wheelchairs access, and please be aware that with lower tides some people with limited mobility may struggle to board or disembark our vessel, if you have any queries regarding this please feel free to speak with our friendly staff.
The custom designed boat hull ensures a smooth, stable and comfortable ride, however for those unsure if they suffer from sea sickness, we recommend pre purchasing sea sickness tablets from your local chemists, these should be taken as per packaging instructions. Prevention is always better than cure. The crew are trained to assist guests who may be feeling unwell, there are a number of methods to assist you so please speak up and let us know if you are unwell so we can make you more comfortable. Whilst our vessel is designed for the open ocean and rides well in adverse conditions, seasickness is a risk of any boat tour and we are unfortunately not in a position to alter our refund policy for change of mind due to the sea conditions.
At present our tours do not offer refreshments, we recommend passengers each carry a personal supply of water. Bottled water is available for purchase at our booking office.
CAPTURE THE EXPERIENCE
Don’t forget to bring along your camera to capture this unique experience. Whilst we encourage passengers to bring their cameras on board, Bay of Fires Eco Tours is not responsible for loss or damage of passengers equipment or personal effects.
GETTING TO BINALONG BAY
Bay of Fires Eco Tours depart from Binalong Bay, 10km North East of St Helens, Tasmania along C850. Car parking is available at the Binalong Bay Gulch, Bus and extra parking is available at the viewing platform approximately 150m scenic walk from the Gulch.
Binalong Bay Gulch (Boat Ramp Area)
Main Rd, Binalong Bay
VESSEL SAFETY ETC.
‘Infurneaux’ is fitted with the very latest safety equipment and all of our crew members are fully trained and qualified to meet the requirements of Marine and Safety Tasmania requirements. Bay of Fires Eco Tours maintains insurance meeting all statutory requirements, however we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance.
Tour cancellations are at the discretion of the skipper and management, if we need to cancel a tour due to inclement weather or for any other reason, the tour will be rescheduled. Every effort will be made to contact you via telephone regarding tour changes, if we are unable to contact you via phone you will receive notification via email, then please contact us to discuss rescheduling.
We reserve the right to cancel or vary any trip or schedule, we apologies for any inconvenience however we will incur no liability for any such cancellation or alteration. Bay of Fires Eco Tours has the right to refuse any passenger at anytime.