PRE BOARDING QUESTIONS

Prior to boarding our vessel, every passenger will be asked the following questions. If you answer ‘yes’ to any of these questions, unfortunately you won’t be permitted to join our tour. We understand that missing a tour can be disappointing, however for the safety of both passengers and staff we must ensure these conditions are met. 

Are you feeling unwell with any of the following symptoms: 
Fever or Chills, Shortness of Breath, Cold or Flu-like symptoms? (including but not limited to a cough, sore throat, runny nose, loss of taste/smell)

In the past 14 days have you:
Been diagnosed with COVID-19 or tested for COVID-19 and awaiting results?
Been in close contact with or cared for anyone who is known to have COVID-19 or awaiting test results?
Arrived into Tasmania from any state/territory/zone specified as high or medium risk, which requires quarantine?

Please think about the answer to these questions before booking, we understand that flu symptoms can display overnight, however we ask that you give us as much notice as possible if you need to make a cancellation. There is no cancellation fee for any passengers not able to partake due to cold/flew symptoms. 

CHANGES TO OUR BOOKING OFFICE AND WHILST ON TOUR

Our booking office displays signs for safe social distancing and hand sanitiser is provided. Regular cleaning of frequently touched areas is undertaken. 

Maximum 16 customers are allowed within the booking office at one time, we ask that once you have checked in for your tour you wait outside the building for further instruction. 

Our jackets undergo a cleaning and rotational system which means that jackets are hung and dried for a minimum of 48 hours in-between use. Whilst we do recommend our Burke ¾ length sailing jackets for passengers, we understand if you may wish to use your own, please keep in mind just how cold in can get out on the water, many passenger wear our jackets on top of their own. 

Passengers are asked to keep a 1.5m distance from each other during pre-boarding and boarding of vessel. Frequently touched areas of our vessel will be cleaned and disinfected before every tour. Alcohol-based hand sanitiser is provided both within our booking office and also onboard the vessel. 

Whilst physical distancing rules are not possible on board the vessel, it is a open air tour and as such poses little risk of community transmission. Where practical passengers will be assigned seats to help minimise contact with others. Face masks are available at our booking office and also on board the vessel for any passenger who wishes to wear one. There is no cancellation fees for any passenger who finds that upon arrival and inspection of the vessel they are not comfortable to travel due to seating arrangements. 

Our skipper and crew are well informed about and apply regular hand washing and / or sanitising routines. If the skipper or crew display any cold or flu-like symptoms, the upcoming tours will be canceled and a full refund will be issued. Tours will only be resumed once the staff have been tested for COVID-19 and returned a negative result.